BLUEPRINT CROSS FUNCTIONAL STRATEGY ('CFS'): CROSS CHANNEL METRICS

IDEA IN BRIEF

Let's adopt the metaphor of the Channel Tunnel, and how that tunnel relates to inter-functional, cross departmental collaboration.


MISSION

Collaborative targetting from departments/functional lines/business units to collectively hit target zone

(eg increased sales, beter customer service, working capital etc)



ASPIRATION

SEAMLESS EXECUTION



GOAL - TELEOLOGY

Alleviate bottlenecks. Eliminate (or reduce) siloes. Breaking down "Border Protection" in a boundaryless organisation.



EG PLANNING

Ops responsible for hardship metrics (and vice versa); compliance responsible for hardship/legal/risk, etc with all permutations.

- To the appropriate degree

(based on regulator + operational risk as well as risk appetite).



IMPLEMENTATION

* Appropriate mix of cross-functional incentives and targets = inter-managing dept results.



LEARNING

SME and team-based learning (individual and collective) setting:

CROSS-ANALYTICS --- CROSS METRICS



FOCUS = SHARED LOAD . RAPID WINS



RESULT

Trained pilots (individual contributor + line) ready to fly at exponential, safely increasing altitudes.